We want to make your shopping experience with Stevie Jean Jewellery as seamless as we can. If there is a questions you would like answered that isn't in our FAQ's please email firstname.lastname@example.org so we can assist.
Do you make the Jewellery?
Our collections are designed in Australia in our studio on the Gold Coast and we work closely with our silversmiths in Indonesia who make our rings, earrings, charms and pendants. All of our necklaces and bracelets and finished by us in our studio.
What is the jewellery made of?
Our pieces are made from solid 925 Sterling Silver and our Gold is made from a solid sterling silver base with 14k gold vermeil. Our chains are either solid sterling silver or gold filled.
How do I know what ring size I should buy?
We have created this easy to use ring size guide for you to decide what ring size is best. Size Guide
What is fine jewellery?
Fine jewellery is made from precious metals, gold platinum or sterling silver and gemstones.
What lengths are the chains?
Our chains vary in length from 16inch to 18inch. All chain sizes are listed in each product page.
Can I wear my jewellery in the water?
We do not recommend wearing your jewellery in the shower, ocean or pools. Chemical or mineral residue from chlorine or salt water will remain on the jewellery surface and continue to damage it. Damaged pieces may tarnish and corrode especially components like the clasp, connection rings and stone settings.
We are unable to replace pieces that have been damaged due to exposure to elements such as water.
How do I track my order?
All orders are sent via Australia Post with the shipping information provided. Both standard and express include a tracking number which will be provided once your item has been dispatched.
Will I have to pay customs on international shipping?
Shipping internationally may mean you are required to pay customs and import taxes. All international customers are responsible for customs rates within their own country.