Shipping & Returns Policy

DOMESTIC ORDERS
Standard and Express shipping will be posted via Australia Post. Oversized orders via a Courier Service.
Orders will be sent within 1-2 business days of payment being received.
If an order is placed on a public holiday or weekend, orders will be sent the next business day.
For oversized paintings, please contact us directly and we will provide shipping options best suited to you.
If you need the order by a specific date, please contact us prior to placing an order to avoid disappointment.
You will be provided with tracking details once your order is dispatched.
Local Pick-Up is available. Collection is only available during operating times, unless prior arrangements are made.

INTERNATIONAL ORDERS
International orders are processed on a case-by-case basis.
Please contact us directly prior to placing an order and we will provide shipping options best suited to you.

MISSING/DELAYED PARCELS

We take no responsibility for items that are lost by the courier once it is dispatched, this is beyond our control.
We ship to the address listed by you upon checkout and we do not take any responsibility for items that are returned due to non-collection or for the wrong address being listed.

REFUNDS POLICY
We are unable to offer returns or refunds for change of mind. However, if there is any issue with the quality of the artwork, such as damage or defects, we will be happy to evaluate the situation and make it right.

30-DAY RETURN POLICY FOR DAMAGES OR ISSUES
We have a 30-day return policy for items that are defective, damaged or incorrect. This means you have 30 days after receiving your item to request a return in these cases only.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and do our best to make it right. We do not offer refunds or exchanges for change of mind purchases. Refunds and exchanges are only available for products deemed defective, damaged, or sent incorrectly.

REFUNDS FOR APPROVED RETURNS
Once we receive and inspect your return for a damage or defect, we will notify you if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
The customer is responsible for all return shipping costs.